Service Agreement Summary

1. Parties, order, and status

The customer and the correct MelonPixels contracting entity, registration details, principal address, authorized signatory, notice addresses, order date, selected plan, and any schedule or statement of work must be inserted before signature. The working operator name is MelonPixels; contact for pre-contract questions is jeromeley@melonpixels.com. The current service location is Nuvali, Laguna, Philippines; no street address is published in this draft. The legal entity or registration name, principal address, and any appointed data protection officer or privacy contact remain to be confirmed by the operator and Philippine counsel.

This page is a plain-language summary. A binding engagement should be a counsel-approved order or agreement that states the order of precedence between this summary, the order form, scope page, change orders, provider terms, and any client privacy instructions. Until then, a contact-form inquiry is non-binding and no payment or appointment is represented as created.

2. Services and plan scope

MelonPixels provides strategy-led marketing websites for professional service businesses in and around Nuvali, Alabang, Makati, and BGC. Subject to the selected order, the recurring service includes strategy-led copy drafting, custom design and build, SEO and GEO foundations, hosting, maintenance, support, and an inquiry form.

• Single Page: one conversion-focused page; no blog; ₱6,499/month standard or ₱3,899/month promotional price for the first six months when displayed and accepted; three-month minimum; four revision rounds; one strategic update request per month after launch.
• Multi-Page: up to eight core pages plus a blog; ₱12,999/month standard or ₱7,799/month promotional price for the first six months when displayed and accepted; three-month minimum; four revision rounds; one strategic update request per month after launch.

Neither plan includes a portal, dashboard, SaaS feature, booking marketplace, or custom web application. New pages beyond the Single Page landing page, major replatforming, advanced integrations, and other out-of-scope work require a separate scope, price, and written approval.

3. Start, materials, and timing

Work starts after the agreement is accepted and the client has supplied complete usable materials. The offer targets a first whole-site milestone draft within seven days after complete materials are submitted. The final schedule should state the time zone, business/calendar-day calculation, dependencies, feedback window, and what happens if materials or approvals are incomplete.

Any payment schedule is agreed in writing before work starts. A whole-site milestone draft is a complete site review, not a single page, micro revision, or copy tweak. Launch timing, deemed approval, pause/resume, and the definition of “go live” require final drafting.

4. Reviews, revisions, and change control

Each plan includes four revision rounds. After launch, one strategic update request per month is included. A round should be one consolidated set of related feedback from the authorized client approver; the final agreement should define its scope, turnaround, and expiry. New pages, a changed offer, a new audience, replacement of approved work, or material integration changes may be a separate change order rather than a revision round.

A change order should state the requested work, impact on timing and price, approvals, and whether it changes the recurring fee or minimum. MelonPixels may wait for written approval before starting out-of-scope work. No unpriced scope expansion is promised by this summary.

5. Client responsibilities

• Nominate an authorized approver and give consolidated, timely feedback.
• Provide accurate business information, offers, prices, legal notices, brand assets, copy references, images, testimonials, and other materials.
• Confirm that supplied content and assets are lawful, accessible, non-infringing, and supported by any needed permissions or licences.
• Provide domain, DNS, hosting, scheduling, analytics, and other access through a secure channel; never send passwords through public forms or ordinary email.
• Review staging and production output, test business-critical details, and promptly report defects or security concerns.
• Maintain the accuracy of client claims, prices, privacy notices, consent language, regulated disclosures, and customer-facing content after handover.

A client delay, missing approval, invalid credential, or requested change may move the schedule. The final agreement should define pause, resumption, abandonment, and fee treatment; this summary does not create a refund or extension automatically.

6. Acceptance and launch

The client should have a named review window and a clear way to accept, list defects, or request an included revision. The final agreement must define material non-conformity, rework, deemed acceptance, launch approval, rollback, and the records that prove a draft was presented. Without that agreed process, this summary does not deem any work accepted or rejected.

7. Hosting, maintenance, and third parties

Hosting, maintenance, support, and an inquiry form are included in the plan description, but the hosting provider, service level, support hours, backups, monitoring, recovery point, domain ownership, renewal fees, and offboarding method must be named in the final order. No uptime, response time, ranking, traffic, lead, conversion, or launch-date guarantee is made here.

Resend, analytics, advertising, or other third-party tools may be used only when configured and approved. Their terms, availability, fees, data roles, and changes are outside MelonPixels' control. A contact-form submission is an inquiry, not a payment, appointment, email-delivery guarantee, or service commencement.

8. Privacy and security roles

The parties must identify which information is client content, MelonPixels operational data, or third-party provider data. For leads and subscribers to MelonPixels, see the Privacy Policy. For information collected on a client's website, the client normally determines the purpose and should publish its own notice; MelonPixels' role as processor/service provider, permitted instructions, sub-processors, security measures, incident cooperation, international transfers, retention, deletion/return, and audit support must be documented before collection.

Neither party should send payment-card numbers, passwords, government IDs, or unnecessary sensitive information through a public form. The final agreement should state minimum security controls, access termination, breach escalation, notification responsibility, and a secure file-transfer channel.

9. Intellectual property and licences

The client retains its pre-existing materials and authorizes their use to perform the services. The client is responsible for permissions for logos, photographs, testimonials, fonts, copy, claims, and other supplied assets. MelonPixels should retain its pre-existing tools, templates, methods, reusable components, and know-how, plus third-party/open-source materials under their licences.

Counsel must choose and state the treatment of approved client-specific content, source code, design files, domains, hosting accounts, open-source notices, third-party assets, portfolio display, and future updates after payment. This summary does not assign or license any work by itself.

10. Payment, taxes, and records

The first payment is intended to reserve production time, with recurring billing at go-live or after the third whole-site draft. The three-month minimum applies to each plan. The final order must define invoices, due dates, payment method, failed-payment retries, suspension, proration, promotion expiry, refunds, chargebacks, currency conversion, and expenses.

Prices are shown in Philippine pesos. Whether VAT or another tax is included, whether the operator is registered to issue a particular invoice, and how withholding, e-invoicing, receipts, and customer tax obligations work are placeholders for the operator and accountant/counsel. No tax status or registration is claimed here.

11. Suspension and termination

The final agreement must state cancellation after the three-month minimum, notice and delivery method, treatment of unpaid or unused periods, promotion pricing, work in progress, handover, domains, hosting, data return/deletion, and any post-termination support. It should also provide a material-breach cure process and immediate-suspension grounds for non-payment, unlawful content, security threats, or legal compulsion. This summary adds no termination fee or notice period.

12. Remedies, liability, and disputes

The final agreement should describe any service warranty, defect remedy, client-content responsibility, third-party outage treatment, confidentiality, indemnity, liability cap, excluded damages, and exceptions required by law. It should preserve mandatory consumer, privacy, electronic-commerce, and tax rights. Governing law, venue, mediation/arbitration, escalation, and service-of-process language are not selected in this draft; counsel should tailor them to the actual parties and customer type.

13. Open decisions before publication

• Insert legal entity, registration/principal address, signatory authority, notice addresses, order form, and effective date.
• Confirm plan scope, seven-day target, milestone and launch definitions, review windows, revisions, change orders, and support/SLA.
• Confirm live providers, data roles, sub-processors, transfers, security, breach response, retention, deletion, and secure file exchange.
• Set IP ownership/licence, third-party assets, open source, portfolio rights, confidentiality, indemnity, warranties, and liability.
• Set checkout/billing, taxes/VAT, invoice/withholding, failed payment, promotion, cancellation, refund, handover, and termination mechanics.
• Set governing law, venue, dispute process, mandatory-rights savings, and the precedence of the Terms, Privacy Policy, and Refund Policy.

Related documents

• Privacy Policy
• Cookie Policy
• Terms and Conditions
• Service Agreement
• Refund Policy

Reference sources

These working notes draw on the sources below. They are included for review and do not represent a legal opinion, registration, certification, or approval of this draft.

• Republic Act No. 7394 — Consumer Act of the Philippines (Lawphil text)
• Republic Act No. 8792 — Electronic Commerce Act (Lawphil text)
• Republic Act No. 11967 — Internet Transactions Act (Lawphil text)
• Republic Act No. 386 — Civil Code of the Philippines (Lawphil text)
• National Privacy Commission — Republic Act No. 10173 (Data Privacy Act of 2012)
• National Privacy Commission — Implementing Rules and Regulations of Republic Act No. 10173