Legal
Privacy Policy
Last Updated:
MelonPixels respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how MelonPixels Digital Design Services, doing business as MelonPixels (“MelonPixels,” “we,” “us,” or “our”), collects, uses, stores, and protects personal information when you visit our website, contact us, inquire about our services, or work with us.
We process personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable Philippine data privacy regulations.
1. Information We Collect
The information we collect depends on how you interact with MelonPixels.
Information You Provide to Us
When you contact us, submit an inquiry, complete a project or discovery form, or communicate with us about our services, we may collect information such as:
- Your name
- Email address
- Phone number
- Company or business name
- Website or social media links
- Information about your business, project, or requirements
- Budget or project preferences you choose to provide
- Messages, files, documents, and other information you send to us
- Information necessary to prepare proposals, agreements, invoices, or provide our services
Please avoid submitting sensitive personal information unless it is necessary for your request or project.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically by our website, hosting providers, analytics tools, or similar technologies.
This may include:
- IP address
- Browser and device type
- Operating system
- Approximate location based on IP address
- Pages visited
- Referring website or source
- Date and time of visits
- Website interactions
- Technical and performance information
We may use cookies or similar technologies to collect some of this information.
2. How We Use Your Information
We may process your personal information to:
- Respond to inquiries and messages
- Understand your project requirements
- Prepare quotations, proposals, and agreements
- Provide website design, development, copywriting, SEO, social media, and other MelonPixels services
- Communicate with you throughout a project
- Provide support and maintain our client relationships
- Process business records, payments, invoices, and accounting requirements
- Improve our website, services, processes, and user experience
- Understand how visitors find and use our website
- Protect our website, business, clients, and systems from misuse or security threats
- Comply with applicable laws, regulations, tax requirements, court orders, or lawful government requests
- Establish, exercise, or defend legal claims
We only collect and process information that is reasonably necessary for legitimate and specified purposes.
3. Our Basis for Processing Personal Information
Depending on the circumstances, we may process personal information when:
You have given your consent.
For example, when you voluntarily submit information through a form or agree to a particular use of your information.
Processing is necessary to take steps before entering into a contract or to fulfill a contract with you.
For example, when you request a quotation or hire MelonPixels for a project.
We are required to process the information by law.
This may include accounting, taxation, recordkeeping, or other legal obligations.
Processing is necessary for our legitimate business interests.
This may include operating and securing our website, responding to legitimate business inquiries, improving our services, and maintaining appropriate business records, provided these interests do not override your rights and freedoms.
Where we rely on consent, you may withdraw your consent subject to applicable law and any other lawful basis that may allow us to continue processing certain information.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate properly, understand website traffic, measure performance, and improve the experience of our visitors.
These technologies may help us understand information such as which pages receive the most visits, how visitors reach our website, and how the website performs across different devices.
Some cookies may be necessary for the website to function, while others may be used for analytics or performance purposes.
You can restrict or delete cookies through your browser settings. Where applicable, you may also be given controls on our website for managing optional cookies.
Disabling certain cookies may affect how some parts of the website function.
5. How We Share Personal Information
We do not sell or rent your personal information.
We may share limited personal information with third parties when reasonably necessary to operate our business or provide our services.
These parties may include:
- Website hosting and infrastructure providers
- Analytics and website performance providers
- Email and communication platforms
- Cloud storage and file-sharing providers
- Project management or business software providers
- Payment or financial service providers, when applicable
- Accountants, legal advisers, or other professional advisers
- Contractors or service providers assisting MelonPixels with an authorized project
- Government agencies, regulators, courts, or law enforcement authorities when disclosure is required or permitted by law
We expect service providers processing personal information on our behalf to handle that information only for appropriate purposes and with reasonable privacy and security safeguards.
We may also disclose information when reasonably necessary to protect the rights, property, security, or legitimate interests of MelonPixels, our clients, website visitors, or others.
6. Third-Party Websites and Services
Our website may contain links to websites, social media platforms, applications, or services operated by third parties.
Once you leave the MelonPixels website or interact directly with a third-party service, that provider's own privacy practices and terms may apply.
MelonPixels is not responsible for the privacy practices, security, or content of websites and services that we do not control.
We encourage you to review the privacy policies of those providers before submitting personal information to them.
7. Storage and International Processing
MelonPixels is based in the Philippines, but some of the technology and cloud services we use may store or process information using infrastructure located in other countries.
As a result, your personal information may be processed outside the Philippines.
When we use third-party providers, we take reasonable steps to choose reputable services and apply appropriate safeguards for the information entrusted to us.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period may depend on:
- The nature of your inquiry or relationship with MelonPixels
- Whether you become a client
- The duration of a project
- Our legitimate business and recordkeeping requirements
- Contractual obligations
- Accounting and taxation requirements
- Applicable legal retention requirements
- The need to establish, exercise, or defend legal claims
When personal information is no longer reasonably required and there is no legal reason to retain it, we may securely delete, anonymize, or otherwise dispose of it.
We do not intend to retain personal information indefinitely without a legitimate purpose.
9. How We Protect Your Information
We take reasonable organizational, physical, and technical measures designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Depending on the information and systems involved, these measures may include access controls, secure accounts, authentication measures, reputable hosting infrastructure, software updates, backups, and restrictions on who can access client information.
However, no website, online platform, transmission method, or electronic storage system can be guaranteed to be completely secure.
10. Your Rights as a Data Subject
Under the Philippine Data Privacy Act, you may have the right to:
Be informed about how your personal information is collected and processed.
Access personal information that we hold about you, subject to applicable limitations.
Object to certain types of processing.
Correct or rectify inaccurate or incomplete personal information.
Request erasure or blocking of personal information in circumstances allowed by law.
Withdraw consent where our processing depends on your consent.
Request data portability where applicable.
Seek damages when your rights under applicable data privacy law have been violated.
File a complaint with the National Privacy Commission if you believe your personal information has been processed in violation of applicable privacy law.
Some rights may be subject to exceptions or limitations provided by law.
To exercise your rights, contact us using the information provided below. We may need to verify your identity before processing certain requests to help protect your information from unauthorized access or disclosure.
11. Children's Privacy
The MelonPixels website and services are intended primarily for businesses, professionals, and individuals seeking digital services.
We do not knowingly use our website to collect personal information from children for marketing or commercial purposes.
If we become aware that personal information belonging to a child has been submitted without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to review this page periodically to stay informed about how MelonPixels handles personal information.
13. Contact Us
If you have questions about this Privacy Policy, would like to exercise your data privacy rights, or have concerns about how your personal information is handled, you may contact:
MelonPixels Digital Design Services
Doing business as MelonPixels
Calamba City, Laguna, Philippines
Email: jeromeley@melonpixels.com
You may also contact us through the contact form available on the MelonPixels website.
If you believe your data privacy rights have been violated, you also have the right to raise your concerns with the National Privacy Commission of the Philippines.